Telecommunications Engineer

Job Title: Telecom Engineer – Medior (Minimum 5 Years’ Experience)

Work Location: 1030 Bruxelles (Schaerbeek), Belgium

Languages: French, English

Remote Work: 2/5 (Hybrid mode)

12 months contract

As a key player in the digital transformation of the French-speaking Belgian public sector, the organization is active in several domains, includin

• g:IT Infrastructure Management (networks, security, data centers, and clou
• d)Development of Custom Business Applicatio
• nsDigital Project Support (functional analysis, UX/UI, and project managemen
• t)Cybersecurity and Data Protecti
• onUser Support and Traini

ngWith a commitment to innovation, reliability, and public service excellence, the organization regularly collaborates with external IT partners and consultants. These collaborations are founded on ethical, professional, and quality-focused principles, ensuring concrete, measurable impact in all deliverables.

2. Mission – Medior Telecom Engin

eerThe organization manages telephony for a large portion of its beneficiaries, encompassing a dense and diverse ecosystem of over 10,000 workstations. The services include both call-center environments and nomadic (mobile) user profil

es.As a Medior Telecom Engineer, you wi

• ll:Integrate into the existing Telecom team and contribute to daily operational suppo
• rt.Participate in incident resolution, system optimization, and enhancement of Cisco telephony solutions and associated produc
• ts.Assist senior telecom engineers in the management and delivery of telecom projec
• ts.Provide guidance and support to end-users, ensuring efficient use of telephony too
• ls.Simplify and communicate technical concepts effectively, supporting change management initiatives across the organization.

3. Key Responsibili

• tiesAdminister, monitor, and maintain Cisco telephony infrastruct
• ure.Configure and troubleshoot physical phones, softphones, and back-end components (CSS, DP, HP, RP, CPG, et
• c.).Administer UCCX contact-center solutions, including basic development and configurat
• ion.Conduct diagnostics and fault resolution, handling incidents and service requests efficien
• tly.Support telecom-related projects and participate in upgrades or system improveme
• nts.Collaborate with internal teams to enhance service quality and ensure compliance with operational standards.

4. Mandatory Technical S

kills1. Cisco Collaboration (CUCM / IM&P / CUC / EXP

• C-E):System administration (lifecycle monitoring, updates, mainten
• ance)Technical configuration and deployment of endpoints and back-end compo

nents2. Contact Center (U

• CCX):Solution administration and configur
• ationBasic UCCX development know

ledge3. Monitoring & Troubleshoo

• ting:Fault diagnosis, incident resolution, and management of user requests

5. Optional / Preferred Technical

• SkillsExperience with third-party solutions such as PeterConnects Attendant, MoYoBi/PhonexOne, and Ri
• ghtFaxFamiliarity with ServiceNow for ticketing and workflow mana
• gementExperience with Webex for videoconfer
• encingKnowledge of Microsoft SQL Server for data handling and reporting

6. Role & Experience Requi

rementsRole: Confirmed Telecommunications E

ngineerExperience: Minimum 5 years of relevant telecom exp

erienceMinimum Technical Expe

• rience:Cisco Collaboration (CUCM / IM&P / CUC / EXP C-E): ≥
• 1 yearContact Center (UCCX): ≥
• 1 yearSupervision & Troubleshooting: ≥ 1 year

7. Language Requirements

• French: Fluent (spoken and written)
• English: Fluent (spoken and written)